quick start guide

Knowing the limitations of this device is key to understanding and using the product correctly. It will NOT work when the device is indoors, under a bridge, in a barn, or an extremely wooded area.  Similar to Sirius/XM Satellite Radio.  

DO NOT CONNECT THIS PRODUCT TO YOUR PET’S COLLAR UNTIL YOU HAVE TESTED IT ON YOURSELF OR A FRIEND.  ONCE YOU HAVE ATTACHED THE DEVICE TO YOUR PETS COLLAR IT IS NO LONGER ELIGIBLE TO BE RETURNED.  PLEASE MAKE CERTAIN YOU WISH TO KEEP THE DEVICE BEFORE CONNECTING IT TO YOUR PETS COLLAR.   WE ARE NOT RESPONSIBLE FOR LOST PETS. 

Click Here for Video Tutorial on Step 1 & 2

Step 1. Charging Paw Tracker 

Plug in device using the cord provided as shown in one of the 2 images.  

If possible, please use an outlet near an exterior window or outside.

(Charge for 3 hours) This will automatically turn ON the device.  

Step 2.  Sign up for Service at www.ptlabs.tech

You will be required to create an account and complete the checkout process by selecting a plan (Monthly/Yearly) and select the number of PawTrackers you have.

*** The Device will be required and is located on the back of the device. 

If you have any issues signing up for service, please send an email to support@thepawtracker.com

Step 3.  Outdoor Calibration and GPS Reset

*First, you must turn the device OFF.* To turn OFF the device you must UNPLUG the device and then press the middle button 3 times quickly. If you have done this properly you will see the red and blue lights inside the 2 middle paws flash 3 times quickly. This indicates the device has been turned OFF

 

Next, take the device outside where you have a clear view of the sky. HOLD down the middle button for 7-10 seconds.  All the lights will flash at the same time and the red and blue lights in the middle will continue to flash slow.  Leave the device outside with a clear view of the sky for 15 minutes. (This enables a GPS satellite signal to be reached.)

Step 4. Mobile App Download and Login

Download the “PawTracker” app in Google Play or Apple’s App Store.

Login with your Device ID: (on Back of device) and Password: 123456

*Make sure you have selected login with Device ID (as shown in image above).

Device ID: (on Back of device)
Password: 123456

Paw Tracker App Functions

Real Time Tracking 

Real Time Tracking is the primary feature used for tracking the Paw Tracker. 

It is the most efficient and accurate way to track your pet, because you may adjust the time interval for real time tracking. The time interval for uploading location can be increased or decreased according to your personal usage.

In the app under 'Settings' and then in 'Interval for uploading GPS location' you may adjust the ping time for the device to upload GPS coordinates. 

(We recommend using the 1 hour interval) This will significantly increase battery life until needing to be charged again.

*Make sure you have received a current GPS location in the Real Time Tracking feature before using the Geo-Fence or Historical Route features.  You can determine that your device is working by looking at the white box just above the V30-00967 icon located on the map shown above. Make sure the timestamp is current and the location says GPS Online.* 

Geo-Fence

Click on the GeoFence Icon on the main screen. 

Click the Plus sign in the top right corner.

Click the Name Box and give the Geo-Fence a Name.  

Then, click the Radius Box on the number to adjust the radius and size of the Geo-Fence. 

Adjust the Radius by the Scroll Bar shown in arrow 1.  Move the map with your finger to change the location.

iPhone: Click Save icon the top right corner to save (iPhone first image).

Android: Click the "OK" Button bottom right to save (Android second image).

Historical Route

This feature allows you to see all GPS locations for a given 24 hour period. You will have to make sure the Device Timezone and the App Timezone are set to the same Timezone.  

First click the setting tab.

Adjust the "Soft Time Zone" this will change the App Timezone. 

Adjust the "Device Language and Timezone" you will need to type in:

-4 - PST

-5 - MST

-6 - CST

-7 - EST

 

If you wish to see only GPS locations on the historical route playback, then you will need to de-select the show LBS locations.

*For all app requests "Command Return" means " Command Accepted"