Thank you for purchasing Paw Tracker. All new customers are given a free 14 day trial for service to the device. We will send you an email reminder when your 14 day trial period expires. At that time you will be required to complete the billing information for your account and sign up for the Paw Tracker service membership. Please follow these instructions to successfully setup the device and mobile application.
Knowing the limitations of this device is key to understanding and using the product correctly. It will NOT work when the device is indoors, under a bridge, in a barn, or an extremely wooded area. Similar to Sirius/XM Satellite Radio.
DO NOT CONNECT THIS PRODUCT TO YOUR PET’S COLLAR UNTIL YOU HAVE TESTED IT ON YOURSELF OR A FRIEND. ONCE YOU HAVE ATTACHED THE DEVICE TO YOUR PETS COLLAR IT IS NO LONGER ELIGIBLE TO BE RETURNED. PLEASE MAKE CERTAIN YOU WISH TO KEEP THE DEVICE BEFORE CONNECTING IT TO YOUR PETS COLLAR. WE ARE NOT RESPONSIBLE FOR LOST PETS.
Plug in device using the cord provided as shown in one of the 2 images.
If possible, please use an outlet near an exterior window or outside.
(Charge for 3 hours) This will automatically turn ON the device.
First, you must turn the device OFF.
To turn OFF the device you must UNPLUG the device and then press the middle button 3 times quickly. If you have done this properly you will see the red and blue lights inside the 2 middle paws flash 3 times quickly. This indicates the device has been turned OFF.
Next, take the device outside where you have a clear view of the sky. HOLD down the middle button for 7-10 seconds. All the lights will flash at the same time and the red and blue lights in the middle will continue to flash slow. Leave the device outside with a clear view of the sky for 15 minutes. (This enables a GPS satellite signal to be reached.)
Download the “PawTracker” app in Google Play or Apple’s App Store.
Login with your Device ID (on Back of device) and Password: 123456
*Make sure you have selected login with Device ID (as shown in image above).
Device ID: (on Back of device)
Paw Tracker is equipped with 3 methods of location detection.
1. GPS (Global Positioning System) accurate between 2-20 feet. This function uses satellites to determine a location so the device must be outside in order for it to work. The easiest comparison would be when your satellite radio cuts off under a bridge or parking garage. This is the primary location detection function used by Paw Tracker.
2. WiFi location is accurate, but it may show an inaccurate location depending on the address associated with an open wifi router it connects too.
3. LBS is the least accurate location method. It gives the location of a Cellular tower the device is connected too. This may be up to a mile or more away from the actual location of the device.
*Note* Paw Tracker's primary location detection is through GPS. If your device cannot connect to a GPS satellite, (because of an obstructed view) it will cause the device to use one of the back-up location detection functions.
Real Time Tracking is the primary feature used for tracking the Paw Tracker.
It is the most efficient and accurate way to track your pet, because you may adjust the time interval for real time tracking. The time interval for uploading location can be increased or decreased according to your personal usage.
In the app under 'Settings' and then in 'Interval for uploading GPS location' you may adjust the ping time for the device to upload GPS coordinates.
(We recommend using the 1 hour interval) This will significantly increase battery life until needing to be charged again.
*Make sure you have received a current GPS location in the Real Time Tracking feature before using the Geo-Fence or Historical Route features. You can determine that your device is working by looking at the white box just above the V30-00967 icon located on the map shown above. Make sure the timestamp is current and the location says GPS Online.*
Click on the GeoFence Icon on the main screen.
Click the Plus sign in the top right corner.
Click the Name Box and give the Geo-Fence a Name.
Then, click the Radius Box on the number to adjust the radius and size of the Geo-Fence.
Adjust the Radius by the Scroll Bar shown in arrow 1. Move the map with your finger to change the location.
iPhone: Click Save icon the top right corner to save (iPhone first image).
Android: Click the "OK" Button bottom right to save (Android second image).
This feature allows you to see all GPS locations for a given 24 hour period. You will have to make sure the Device Timezone and the App Timezone are set to the same Timezone.
First click the setting tab.
Adjust the "Soft Time Zone" this will change the App Timezone.
Adjust the "Device Language and Timezone" you will need to type in:
-4 - PST
-5 - MST
-6 - CST
-7 - EST
You must follow these steps to see a historical route.
*For all app requests "Command Return" means " Command Accepted"